SMS Privacy and Data Sharing

Premier Farmers Agency respects your privacy and is committed to protecting your personal information.

Collection and Use of SMS Information

When you provide your mobile phone number and agree to receive SMS text messages from Premier Farmers Agency, we collect your mobile number and records of your SMS opt-in consent.

We may use this information to communicate with you regarding insurance quote requests, policy information, account notifications, customer service matters, and promotional offers or updates when you have separately consented to receive marketing messages.

Mobile Information Sharing and Protection

SMS opt-in consent information and mobile phone numbers will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Mobile information will not be sold or rented.

We may share information with trusted service providers solely as necessary to operate and deliver our messaging services, subject to appropriate confidentiality and data protection requirements. These service providers are not authorized to use your information for their own marketing purposes.

SMS Opt-Out

You may withdraw your consent to receive SMS text messages from Premier Farmers Agency at any time by replying STOP to any text message from us.

For assistance, reply HELP or contact us directly.

Privacy Questions and Support

If you have questions about our SMS messaging practices, your personal information, or your privacy rights, please contact:

Premier Farmers Agency

Phone: (714) 340-4504

Email: benjamin.h@premierfarmersagency.com

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Name

• Phone number

• Email address

• Mailing or property address

• Information needed to provide insurance quotes or services

• Vehicle, property, business, or other insurance-related information

• Information you provide when communicating with our agency

• Information submitted through quote forms or contact forms

• Website usage and technical information, such as IP address, browser type, device information, and pages visited

• Information collected through cookies, analytics tools, and advertising technologies

We only request information that is reasonably necessary for the purpose for which it is collected.

2. How We Use Your Information

We may use personal information to:

• Provide insurance quotes and services

• Evaluate your insurance needs

• Communicate with you about your quote, policy, or inquiry

• Respond to questions and requests

• Assist with policy servicing and claims-related matters

• Communicate important information regarding your insurance

• Improve our website, services, and customer experience

• Maintain business records

• Prevent fraud, abuse, or unauthorized activity

• Measure the effectiveness of our advertising and marketing

• Comply with applicable laws, regulations, and legal obligations

We do not use personal information for purposes that are incompatible with the purposes disclosed in this Privacy Policy or otherwise permitted by applicable law.

3. Insurance Information

Information you provide to us may be used to determine eligibility, obtain insurance quotes, place coverage, service policies, and perform other activities necessary to provide insurance services.

Depending on the product or service requested, information may be provided to or obtained from insurance carriers, including Farmers Insurance, and other parties involved in the insurance process.

Providing information does not guarantee that coverage will be offered or that an insurance policy will be issued.

4. How We Share Information

We may disclose personal information when reasonably necessary to operate our business and provide insurance services.

Depending on the circumstances, information may be shared with:

• Insurance carriers and affiliated insurance organizations

• Insurance service providers and vendors

• Technology, website, hosting, communication, and customer-management providers

• Payment and financial service providers, when applicable

• Marketing and advertising service providers

• Professional advisors, such as attorneys, accountants, or other consultants

• Government agencies or law enforcement when required or permitted by law

• Other parties when necessary to protect our rights, property, customers, or business

We do not sell personal information for monetary consideration.

Certain disclosures or uses of information by advertising, analytics, or technology providers may constitute “sharing” under applicable California privacy laws even when no money is exchanged. Where applicable, we provide the privacy choices and opt-out rights required by California law.

5. Cookies and Online Tracking

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, understand website traffic, improve our services, and measure advertising performance.

These technologies may collect information such as:

• Pages visited

• Browser and device information

• Approximate location derived from technical information

• Referring websites

• Interactions with advertisements

• Website usage information

We may use third-party services such as Google and other advertising or analytics providers.

These providers may process information according to their own privacy policies and applicable laws.

You can adjust certain cookie and browser settings through your browser. Disabling cookies may affect some website functionality.

6. Google Advertising

We may use Google Ads and related Google services to advertise our insurance services and measure advertising performance.

These services may use cookies, conversion tracking, or other technologies to help us understand how visitors interact with our website and advertisements.

We do not intentionally provide sensitive personal information, such as Social Security numbers, driver's license numbers, or financial account information, to advertising platforms for advertising purposes.

Where customer information is used for advertising measurement or customer-matching features, we will handle that information in accordance with applicable law and the applicable policies of the advertising provider.

7. Communications, Calls, and Text Messages

If you provide your telephone number or email address, we may contact you regarding your insurance inquiry, quote, policy, or other services you have requested.

If you separately consent to receive marketing text messages, you may receive text messages from us regarding our products or services. Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages by replying STOP. You may also contact us directly to request that we stop sending marketing communications.

Opting out of marketing communications does not necessarily prevent us from sending non-marketing communications that are necessary to service an existing policy or respond to a request you have made.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Please do not submit highly sensitive information through a general website contact form unless specifically requested through a secure method provided by our agency.

9. How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and insurance records, resolve disputes, comply with legal and regulatory obligations, and enforce our agreements.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

10. California Privacy Rights

California residents may have certain privacy rights under the California Consumer Privacy Act (“CCPA”), as amended, depending on whether and how the law applies to our business and the information involved.

Depending on applicable law, these rights may include the right to:

• Know or access certain personal information we collect, use, or disclose

• Request deletion of personal information, subject to legal exceptions

• Request correction of inaccurate personal information

• Opt out of certain sales or sharing of personal information

• Limit certain uses or disclosures of sensitive personal information

• Receive equal treatment for exercising applicable privacy rights

California's privacy laws contain exceptions and limitations, including circumstances involving legal, regulatory, security, and insurance-related requirements.

For more information about California privacy rights, visit the California Privacy Protection Agency.

11. How to Submit a Privacy Request

To submit a privacy request, please contact us using the information below.

When submitting a request, we may need to verify your identity before providing information or completing the request. This is intended to help protect your personal information and prevent unauthorized requests.

Email: [YOUR PRIVACY EMAIL]
Phone: [YOUR PHONE NUMBER]
Website: [YOUR WEBSITE URL]
Mailing Address: [YOUR BUSINESS ADDRESS]

We will respond to verified requests within the time period required by applicable law.

12. Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us through our website, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services, including insurance-related websites, social media platforms, or other external websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or services.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy.

We encourage you to periodically review this page for the most current information about our privacy practices.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices.
See Our Contact Information Below.

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